Thank you for shopping with us at Working On Wellness Factor. We want you to have a satisfying and seamless shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we offer a transparent Return and Refund Policy to address your concerns.

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, undamaged, and in its original packaging. Certain products, such as perishable goods, gift cards, and downloadable software, are exempt from being returned.

2. Timeframe for Returns:

• You may initiate a return within 15 days from the date of delivery. After this period, we regret to inform you that we cannot accept returns.

3. Return Process:

• To request a return, please follow these steps:
  • Contact our customer support team via [email/phone number] and provide your order details and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
  • Carefully package the item to be returned, including all original accessories and documentation.
  • Clearly label the package with the RMA number, and ship it to the address provided by our customer support team.

4. Return Shipping:

• Unless the return is due to an error on our part (e.g., wrong item shipped, defective product), you will be responsible for the return shipping costs.
• We recommend using a trackable shipping method to ensure that your return reaches us safely.

5. Inspection and Approval:

• Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
• If the return is approved, we will process the refund or exchange, as per your preference, within [number of days] days of receiving the returned item.

6. Refund Method:

• Refunds will be issued in the original form of payment used for the purchase.
• If the original payment method is unavailable, we will discuss alternative refund options with you.

7. Refund Exceptions:

• In certain situations, refunds may be subject to deductions, including but not limited to:
  • Shipping and handling charges (unless the return is due to an error on our part).
  • Any applicable restocking fees.
  • Return shipping costs (if applicable).

8. Damaged or Defective Products:

• If your item arrives damaged or defective, please notify us immediately, and we will arrange for a replacement or refund, as per your preference.

9. Non-Returnable Items:

• The following items are non-returnable:
  • Perishable goods (e.g., food, flowers).
  • Gift cards and downloadable software.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

Please note that this Return and Refund Policy applies to online purchases made through our website. For purchases made through third-party sellers or retailers, their respective return policies will apply.

If you have any questions or require assistance with a return, please contact our customer support team. We are here to help you!

Need help?

Contact us at {email} for questions related to refunds and returns.